Your privacy is important to us. This policy explains how we collect, use, and protect your information in compliance with Indian government regulations.
We collect necessary personal data such as your name, contact details, complaint information, and usage data. This is done in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 by the Indian government.
We ensure that sensitive personal data, including government-issued IDs or financial details, are only collected with explicit consent and handled with strict confidentiality.
Your data is used solely for managing complaints, communication, and improving service delivery. We comply with the Personal Data Protection Bill (yet to be enacted) principles of transparency and user control.
We never sell or share personal information with third parties except under legal obligations or with your explicit consent.
We use cookies and similar tracking technologies to enhance user experience and analyze traffic. This complies with global and Indian guidelines encouraging transparency in cookie usage.
You can disable cookies through your browser settings, but this might affect some features.
We retain personal data only as long as necessary for the purpose it was collected, in accordance with Indian laws and regulatory requirements.
Once data is no longer required, it is securely deleted or anonymized.
You have the right to access, correct, and request deletion of your personal data. This is aligned with the principles outlined by the Right to Information Act, 2005 and upcoming data protection legislation.
Contact us anytime for privacy-related requests or concerns. We will respond within the timeframes mandated by law.
We implement reasonable security practices as required under Indian IT rules, including encryption, secure servers, and regular audits, to safeguard your personal information.
Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure.
We may update this privacy policy from time to time to comply with legal changes or improve transparency. We encourage you to review this page periodically.
Continued use of the platform after updates implies acceptance of the updated policy.